IT Helpdesk & Support Package
Career-focused IT support training covering networking, endpoint administration and Windows Server skills for helpdesk, service desk and desktop support roles.
Package overview
Designed around common IT helpdesk and support requirements, this package develops networking fundamentals, desktop and endpoint administration, client/server understanding and practical troubleshooting skills.
This page has been aligned with ITRoute's current package information and expanded for clearer SEO, course discovery and career research.
Courses included
Recommended 3 courses. Course combinations and certification requirements can change, so confirm the final selection when enrolling.
CCNA Routing & Switching (200-301)
Instructor-led training with certification preparation and practical learning.
Microsoft Endpoint Administrator MD-102
Instructor-led training with certification preparation and practical learning.
Administering Windows Server Hybrid Core Infrastructure AZ-800
Instructor-led training with certification preparation and practical learning.
What is included
Instructor-led training
Structured trainer-led learning with course materials and certification preparation.
Practical labs
Hands-on practice using virtualised environments, cloud platforms and networking labs where relevant to each module.
Exam preparation
Practice questions and final exam fees are listed as package inclusions on the current ITRoute package pages.
Career preparation
Resume writing, interview preparation and job application assistance are included on current package pages.
Post-training support
Current package pages advertise continued practice-test and lab support after training.
Flexible study
Choose a timetable suited to intensive study, weeknights or weekend learning.
Course schedule & price
Current published package timetable. Contact ITRoute to confirm the next available intake before enrolment.
| Intake | Time | Duration | Package price |
|---|---|---|---|
| Full Time | Monday–Friday, 9:30am–5:30pm | 3 weeks | $3,995 + GST |
| Part Time | Wednesday & Thursday, 6:00pm–9:30pm | 12 weeks | $3,995 + GST |
| Weekend | Saturday, 9:00am–5:00pm | 12 weeks | $3,995 + GST |
Prerequisites & lab environment
There is generally no formal prerequisite for these career packages, although basic computer knowledge is recommended. Individual certification modules may have their own recommended knowledge.
Depending on the selected modules, practical training may use on-premises and virtualised servers, Microsoft cloud services, hybrid environments, Cisco routers and switches, Packet Tracer, GNS3 and other simulated lab environments.
Potential job pathways
- IT Helpdesk / Support
- Service Desk Analyst
- Computer Support Specialist
- Desktop Support
- IT Support Specialist
- Level 1/2 Support
Job titles are examples of roles the training may support preparation for; training or certification does not guarantee employment.
Frequently asked questions
Can I study this package part-time or on weekends?
Yes. ITRoute publishes full-time, part-time and weekend pathways for its career packages. Confirm the next timetable before enrolling.
Can I join online?
ITRoute provides instructor-led classroom training in Sydney and live online training for learners across Australia.
Are certification exam fees included?
The current ITRoute package pages state that final exam fees are included. Confirm the exact exams and voucher conditions for your selected modules at enrolment.
Does the package guarantee a job?
No training course can guarantee a particular employment outcome. The program provides technical training and career-preparation support intended to help learners prepare for relevant IT roles.
Ready to discuss your training plan?
Ask ITRoute to confirm your recommended modules, current timetable, delivery mode, package inclusions and total price.
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